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About Unlimited IT

Who we are,
Trusted since 2001.

Most of our clients come to us through referrals, and the majority stay long term. Here is a bit about who we are, how we work, and what has stayed the same since 2001.

2001 Established 2001
130+ Businesses supported
25+ Years experience
24/7 Security monitoring
ISO 27001 Certified
annually

About Unlimited IT

Unlimited IT is an Australian managed IT services provider. We have been operating since 2001 and built our client base through results and long-term relationships. Most of our growth has come through referrals. That matters to us and shapes how we approach every new client relationship.

We are a single-source IT partner for businesses across Australia and the Oceania region. We support clients in Australia, New Zealand and Papua New Guinea. Our team is based entirely in Australia. When you contact us, you speak with someone local who already knows your environment. No offshore helpdesks, no call centres.

We handle everything from day-to-day IT support to infrastructure, security, cloud migrations, and technology planning. One team, one point of contact, full accountability.

How we work

We have built our service delivery around the idea that IT should be invisible when it is working, and immediately addressed when it is not. Most of what we do, clients never see proactive monitoring, automated patching, background maintenance, and security monitoring that keeps things running before problems surface.

When something does need attention, we show up. Not a ticket that sits in a queue. Not a callback from someone who has never heard of your business. A response from someone who knows your environment and treats the issue with the same urgency you do.

We are ISO 27001 certified, independently audited annually by Compass Assurance Services. That certification covers our internal security management practices and gives clients confidence that the business managing their IT operates to a documented, verified standard.

What we stand for

Six things that have not changed

These are not marketing statements. They are the things that come up consistently when clients are asked what working with us is actually like.

🤝

We show up

When something goes wrong, we are on it. Not delegated to a tier-one queue. A real response from someone who knows your environment and treats it as their problem too.

💬

We are honest

We tell clients what they need, not what sounds impressive or what earns us more. If the answer is simpler or cheaper than what they were expecting, we say so.

📈

We grow alongside you

As your business changes, we make sure your technology keeps up. We plan ahead, not just for what you need today but for where your business is going.

🛡️

We earn trust over time

We build relationships, not just client lists. Most of our clients have been with us for years. That continuity is something we take seriously and work to maintain.

AU

Australian Team, Oceania Reach

Our team is fully based in Australia. We support clients across Australia, New Zealand and Papua New Guinea. Every call, every support request, every escalation goes to someone local. No language barriers, no time zone delays, no confusion.

✅

Certified and accountable

ISO 27001 certified. Audited annually by an independent third-party body. We hold ourselves to documented standards and can demonstrate it.

Our culture

Work hard, play hard. And actually mean both.

We have a team full of characters. Different backgrounds, different personalities, different ways of approaching a problem. What they share is that they all turn up. Every day, without hesitation, ready to get on with it.

It is a work hard, play hard culture. When there is a problem to solve, we solve it. When there is something to celebrate, we celebrate it. And somewhere along the way, this team became a second family. That is not a line. It is just what happened.

That sense of belonging carries over to how we treat clients. You are not a ticket in a queue. You are someone our team genuinely wants to look after.

Retained knowledge

Most of our team has been with us for years. Several for over a decade. That continuity means our engineers know client environments deeply. When something goes wrong, the person handling it has been doing this for a long time.

7+
Years average tenure across the team
5
Team members with 10 or more years
Our team

The people behind the support

Sixteen specialists across leadership, technical delivery, security, and client support. All based in Australia, supporting clients across Australia and the Oceania region. Most have been with us for years. Some for over a decade.

Leadership
James Murchison
James Murchison
Director
Founder
Jake Galletly
Jake Galletly
Technical Services Manager
With us since 2012
Bhavin Gandhi
Bhavin Gandhi
General Manager
With us since 2015
Anthony Rankine
Anthony Rankine
Security Operations Manager
With us since 2014
Renea Fraser
Renea Fraser
Sales Manager
With us since 2014
Technical and Security
Phillip Mahs
Phillip Mahs
Systems Engineer
With us since 2015
Kurt Rider
Kurt Rider
Security Engineer
With us since 2017
Chirag Vinchhi
Chirag Vinchhi
Security Engineer
With us since 2021
Nicholas Murchison
Nicholas Murchison
Tech Team Lead
With us since 2021
Support
Jay Gohel
Jay Gohel
Service Desk Lead
With us since 2020
Mitchell Wallis
Mitchell Wallis
Servicedesk Engineer
With us since 2022
Jaydeep Soni
Jaydeep Soni (JD)
Support Analyst
Keyur Patel
Keyur Patel
Support Analyst
Ebin Reji
Ebin Reji
Support Analyst
Sales, Accounts and Admin
Daniel Kearney
Daniel Kearney
Workshop Supervisor
With us since 2018
Pawanpreet Kaur
Pawanpreet Kaur (Pam)
Office Admin
Leila Murchison
Leila Murchison
Sales Assistant
🏅
ISO 27001 Certified

Unlimited IT is independently certified to ISO 27001:2022 by Compass Assurance Services, an accredited third-party certification body. This certification covers our information security management systems and is renewed through annual audits. It gives our clients documented, independently verified assurance that the business managing their IT takes information security seriously not just as a selling point, but as an operational standard.

Want to know more about how we work?

We are happy to have a conversation about your business and whether we are the right fit. No pressure, no pitch.

Get in touch →