Transport, Logistics and 3PL

IT on the move,
We prevent latency.

IT support for transport, logistics, and 3PL businesses across Australia. We are experienced with CargoWise One and WiseTech platforms and understand the warehouse technology, multi-site connectivity, and around-the-clock availability that logistics operations depend on.

IT Support for Transport and Logistics

Logistics and transport businesses operate in a way that most IT providers do not fully understand. Operations run around the clock, across multiple sites, with staff using a mix of office systems, mobile devices, RF handhelds, and warehouse hardware. CargoWise is not an application that can be down for a couple of hours.

We have supported 3PL providers, freight forwarders, customs brokers, and transport companies long enough to understand the software they depend on, the connectivity requirements of a warehouse floor, and what 24/7 availability actually requires from an IT provider.

🕐 24/7 Support
Operations that never stop need IT support that never stops either.
🏭 Multi-Site
Coverage across warehouses, depots, offices, and sites in multiple states.
📦 CargoWise
Certified support for WiseTech platforms and the infrastructure behind them.

What We Cover

Platforms, warehouse technology, and infrastructure

📦 CargoWise and WiseTech platforms

CargoWise One infrastructure, performance, and integration support
CargoWise edi EDI message handling and connectivity
WiseTech Global platform support and escalation
SQL Server and database performance management
CargoWise user management and permission configuration
Integration with customs, freight, and shipping portals
Print server management for labels, manifests, and documents

🏭 Warehouse and operations technology

RF handheld scanner deployment and management
Zebra, Honeywell, and Datalogic device support
Warehouse Wi-Fi designed for scanner and forklift operation
Label printer infrastructure and print server management
Forklift-mounted terminal support
Warehouse management system infrastructure
Dock door and goods-in area connectivity

🌐 Multi-site connectivity and infrastructure

Site-to-site VPN across warehouses, depots, and offices
Redundant internet connectivity at operationally critical sites
Network design for high-device-density warehouse environments
Centralised management and monitoring across all locations
Remote management capability to resolve issues without on-site visits
Failover configuration for CargoWise and critical business systems

Security

Security for logistics environments

Cargo theft and IP protection client freight data requires specific access controls
Endpoint protection across office and operational systems
Multi-factor authentication on all systems with external access
Staff offboarding procedures for high-turnover operational roles
Customs and trade compliance system access controls

Compliance Context

Regulatory and compliance obligations

These are the frameworks and obligations that most directly affect how IT in your industry must be configured, secured, and managed.

Customs Act 1901 customs brokers must maintain accurate, auditable records of all declarations and correspondence
Privacy Act 1988 client shipper data, consignee data, and employee information carry privacy obligations
Chain of responsibility electronic records of consignment data and proof of delivery must be accessible and retained
Biosecurity Act 2015 import documentation systems must maintain complete and auditable records
PCI-DSS freight businesses accepting card payments for services must meet payment security requirements

IT on the move,We prevent latency.