Endpoint detection tools generate alerts. Managed detection and response means a human analyst actually acts on them, around the clock. That distinction matters when something happens at 2am on a Sunday.
EDR is the software installed on your devices. It watches for suspicious activity, detects threats, and records what is happening so analysts can investigate.
MDR is the managed service that sits on top. Real analysts monitor the alerts, investigate anything suspicious, and respond on your behalf. Without MDR, EDR just generates alerts that pile up unreviewed. Our team works around the clock, so when something is detected, someone is already dealing with it.
We deploy enterprise-grade endpoint agents across every device in your environment. These agents watch for malicious behaviour in real time, including techniques that traditional antivirus never sees. Our security team monitors the output around the clock.
Modern endpoint detection goes well beyond signature-based antivirus. The technology identifies malicious behaviour, not just known malware files. This matters because most serious attacks use tools that are already on your system.
Attackers do not work business hours. Ransomware typically deploys overnight or on weekends, specifically because businesses are less likely to catch it quickly. The time between initial access and ransomware deployment is usually measured in hours, not days.
A security tool that generates alerts during business hours and queues everything else for Monday morning is not adequate protection. It is a gap that attackers know how to exploit. Our analysts are working around the clock because threats do not schedule themselves around your availability.
When something is detected at 2am on a Sunday, our team is already on it. You will wake up to a clear report of what happened, what was done, and what you need to know. Not a queue of unreviewed alerts.
If the honest answer is no, or you are not sure, talk to us. We can tell you what that gap looks like in practice.