IT support for medical practices, allied health clinics, and specialist centres across Australia. We know Best Practice, Genie, and Medical Director, and we understand the Medicare integration, My Health Record access, and privacy obligations that come with managing health information.
In a medical or allied health setting, IT failure directly affects patient care. A practice management system that is unavailable at the start of the day means clinicians cannot access records, appointments cannot be confirmed, and billing cannot be processed.
We have supported general practices, specialist clinics, physiotherapy and allied health centres, and dental practices long enough to know the software they run on and the specific obligations that apply to health information under Australian law. My Health Record access, Medicare claims systems, pathology and imaging integrations, and the Privacy Act's stricter rules for sensitive health information we understand all of it.
We support practices running Best Practice, Genie Solutions, Medical Director (now Pracsoft), and Zedmed. We understand how these systems are deployed server-based, cloud-hosted, and hybrid and what the IT infrastructure behind them needs to look like to be reliable, backed up correctly, and compliant with My Health Record access requirements.
We also manage the integrations that modern practices depend on: Medicare Online and DVA claiming, pathology and imaging result delivery, appointment reminder platforms, and specialist referral systems. These integrations require specific network, certificate, and security configurations that we handle as part of ongoing management.
Talk to us. We understand clinical software, Medicare integration, and what the Privacy Act requires when you are handling patient health information.