Privacy Policy

Our Commitment to Privacy

Unlimited IT is committed to providing you with the best possible customer service experience. Unlimited IT is bound by the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs) regarding the collection, use, storage, and disclosure of personal information.

Collection of Your Personal Information

Many areas of our website can be accessed without providing personal information. However, some areas may require you to submit personally identifiable information such as your name, email address, phone number, or company name. This is typically necessary when:

• Submitting an enquiry via our contact form
• Signing up for a newsletter
• Requesting support or a service
• Recovering lost credentials

Use of Your Personal Information

Unlimited IT may collect and use personal information to:

• Provide products and services you have requested
• Communicate with you regarding your service or account
• Improve our customer service and website functionality
• Send updates, service notices, and promotional content (where consent is given)

Non-personally identifiable information such as browser type, operating system, IP address, referring pages, and usage patterns may also be collected and used for:

• Website analytics and performance tracking
• Enhancing user experience
• Content customisation

Sharing of Your Personal Information

From time to time, we may engage third-party service providers to perform services on our behalf, including:

• Customer support
• Transaction processing
• Equipment delivery and logistics

These service providers are given only the personal information necessary to perform their function and are required to protect your information in accordance with privacy laws and our internal data protection standards.

Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you. To request access or correction of your information, please contact us in writing. We may ask you to verify your identity before actioning the request.

Security of Your Information

Unlimited IT takes reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Interference or modification

All information is securely stored and managed using appropriate technical and organisational controls.

Changes to This Privacy Policy

Unlimited IT reserves the right to update or amend this privacy policy at any time. Any changes will be posted on our website. We recommend reviewing this policy periodically to remain informed about how we protect your data.